GMS Dental Centers at West Fairmont Parkway in La Porte, Texas

Customer Reviews about GMS Dental Centers

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  Save your money and go somewhere else. The customer service at this GMS Dental in La Porte is the worst I have ever had. The front desk lady has no manners and does not know how to treat customers. This company is not a mom and pop place yet functions as one. Don’t waste your time here it’s not worth your headache. I made an appointment for a cleaning and for regluing my crown I was told to arrive at 8 am. Not sure why I was told to arrive so early being that the dentist doesn’t show up till 9 am. The lady at the front desk called my name and requested I fill out some paper work. She soon realized that she did not have any forms printed and she was also out of ink. How does a supposedly professionally run office run out of patient forms and ink to print them? I was brought to the back where they fixed my crown and the lady said I was done for the day. I asked the lady what had happened to my cleaning that had not yet been done. She said I had to wait in the waiting room again. I waited a few minutes then the lady at the front desk told me I did not have a cleaning scheduled. I had clearly called and made and appointment for cleaning and regluing my crown. At this point it is 9:40 am and the lady at the front desk is telling me that I must wait till after the customer who has an appointment at 10 am is done with their cleaning. But this customer still has not arrived. I explained how I had been waiting since 8 am that morning and could not wait another hour and half for another appointment when I had already called and made. It’s obvious that the person who took my appointment made a mistake. This lady at the front desk did no effort to help with the mix up. She insisted I had to make another appointment. She didn’t care that I had been inconvenienced by the situation that was obviously their mistake. They had no intentions to try and remedy the situation. Customer service is out the door here and doesn’t matter. I won’t be returning to GMS Dental due to the lack of professionalism and customer care.
  August 19, 2017

  by Candida Lopez
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  There was 1 patient ahead of me which was fine. She left about 15 minutes after I arrived. I was waiting for an hour, though, and heard no news of when I would be seen. I finally asked, and was seen right away, so I guess the dental assistant and the secretaries were not communicating. The place was very dirty, and made me feel very uncomfortable. I thought I might get sick from the dirty equipment. I got x rays done and the dental assistant said he would be back with them. I waited about 5 minutes and he was in another room playing on his phone. I ended up leaving. The Groupon was alluring, and I shouldn't have given in to it.
  January 23, 2017

  by Olivia Mulherin
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  My family was looking for a new dentist and we were referred here by a friend. I needed my wisdom teeth removed and they got me in in 2 days! The staff is very friendly and helpful and Dr. Goodson took amazing care of me! I was nervous and they made me feel very comfortable and the procedure was done very fast and painless! I will recommend this place to everyone I know!
  December 05, 2016

  by Holly White

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About GMS Dental Centers in La Porte